Entergy Texas is Ready for the 2012 Hurricane Season
In fact, the Entergy utility company that serves Southeast Texas prepares year-round to ensure it can provide the exceptional emergency response that has earned Edison Electric Institute awards for Entergy 14 years in a row. Just as Entergy Texas remains ready to mobilize for any storm response, the company also encourages customers to be prepared and make sure their personal storm plans are in place.
“Preparation for hurricanes or other major weather events is something we focus on every single day of the year,” said Sallie Rainer, president and chief executive officer of Entergy Texas, Inc. “As proud as we are of our record of excellence in emergency response, we are committed to always providing the best service to our customers, storm or no storm. And we know that each experience offers us the opportunity to continue to learn, evolve and improve. While experts predict this hurricane season will be less active, both Entergy and our customers must continue to make preparation a priority. Just one storm, if it comes our way, can have a major impact.”
Entergy Texas uses pre-emptive service strategies to help stop outages before they occur and promote safe, fast restoration when they do occur.
The company focuses on projects that improve reliability, including trimming thousands of circuit miles of vegetation and proactively inspecting power lines using infrared technology to identify and prevent potential problems.
The utility has leveraged advanced technology in the field by installing Alternate Load Transfer systems, which use advanced detection equipment to quickly isolate the location of a fault on a feeder line and transfer customers to an alternate feed. As a result, the impact to customers is a blink, rather than a sustained outage.
Entergy has also improved the tools that allow customers to stay informed after a storm. Customers can track outages down to the street level using the company’s View Outages feature and can register to receive text alerts notifying them of outages and power restoration progress. Customers can also visit entergystormcenter.com for safety and preparation information as well as storm updates, photos and videos. Updates are also available via Twitter.
What Customers Should do to Prepare
As important as it is for Entergy and its employees to be ready for hurricanes and other weather events, customers should make their own preparations before a storm hits and know how
to stay safe during and after its impact. Detailed information is available at entergystormcenter.com, but some key tips include:
Learn about evacuation routes and have a destination in mind before you leave.
Pack important supplies such as nonperishable food, a multi-day supply of any necessary medications and supplies for small children and pets.
Stock up on batteries and have a hand-cranked radio and flashlight available.
If a storm does hit, stay away from downed power lines. Never use a generator indoors.
Entergy Texas, Inc. provides electricity to more than 400,000 customers in 27 counties. It is a subsidiary of Entergy Corporation. Entergy is an integrated energy company engaged primarily in electric power production and retail distribution operations. Entergy owns and operates power plants with approximately 30,000 megawatts of electric generating capacity, and it is the second-largest nuclear generator in the United States. Entergy delivers electricity to 2.8 million utility customers in Arkansas, Louisiana, Mississippi and Texas.