Don’t Let Holiday Season Distract You from Being Vigilant Against Scammers

AUSTIN December 20, 2018 - You have better things to do this holiday season than deal with scammers who relentlessly call you and threaten to disconnect your power.

Entergy never calls and demands immediate payment over the phone. If you get such a call, it is a scam! Don’t fall for it!

A customer in the Winnie, Texas, area reported today that he received a call from Entergy and was told to go to a dollar store and wire transfer money. The caller ID had Entergy’s phone number too. Fortunately, the customer was wise. Instead of paying the scammer, he contacted Entergy instead. 

In many of these scam cases, the criminal instructs the customer to put money on a pre-paid card and to call back with payment.

Here is some additional information that might help:

  • Credit card payments over the phone are made ONLY through BillMatrix, a third-party vendor we use for this purpose.
  • Never give your personal information to strangers. If a call sounds suspicious, hang up immediately and call 1-800-ENTERGY (1-800-368-3749) directly to speak with an Entergy customer service representative.
  • Manage your Entergy account and review account alert options by downloading the free Entergy smartphone app or visiting com to register for myAccount.
  • Only use authorized methods and legitimate banking information to pay your Entergy bill. We offer several convenient ways:
    • Pay online – For no additional charge, you may securely log in to myAccount at com to conveniently pay your bill online.
    • Pay by phone – You may pay your bill by credit card, debit card or electronic check by calling Entergy’s pay-by-phone provider, BillMatrix, at 1-800-584-1241. BillMatrix charges a $2.95 service fee.
    • Walk-in payment centers – Want to pay in person? You may pay your bill by cash, check or money order at an authorized Quick Payment Center in your community. A convenience fee may apply.
    • Bank draft – You can avoid late fees by having your Entergy payment automatically deducted from your checking account each month. Entergy will mail a monthly billing statement to you for your records, showing the bill amount and bank draft date.
    • Pay by mail – You can send a check by U.S. Mail to the remittance address shown on your bill.

If you believe you are a victim of this scam, you should notify the proper authorities, such as the local police or the state attorney general’s office. If you believe your Entergy account has been affected, call 1-800-ENTERGY (1 800 368 3749) to speak with an Entergy customer service representative.

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